Frequently Asked Questions
FAQs
FAQs
Most services happen within 1 to 2 days of booking. Pick the day that suits you and we confirm the slot with you on WhatsApp.
Our heroes carry the common spares: chains, tubes, cables and housing, brake pads. If you already know something needs replacing, tell us when you book and we bring the right part for your bike.
Book the Essential service and tell us what you noticed. The hero checks the bike on the spot and tells you what it needs before doing anything extra. If you would rather ask first, message us on WhatsApp.
At your address. The carpark, outside your unit, your driveway, or the washing bay if there is one. The hero brings the stand and all the tools.
Around 30 minutes for an Essential, 45 for an Advanced and 90 for a Premium. The condition of the bike moves it either way. Every doorstep job is finished in one visit.
Just access to the bike. For a maintenance service the hero needs water, so point them to the nearest washing bay or leave out a bucket. Everything else comes with them.
No. You can leave the bike in the carpark or outside your unit and carry on with your day. We keep you updated on WhatsApp, and you pay once the job is done.
You get an email confirming we have your request. If we need more detail about the bike or the problem, we message you on WhatsApp or by email before the visit.
Message us on WhatsApp and we move it, free of charge. If it is raining and you are happy to wait a little, the hero still comes once it passes.
The hero tells you what the part is and what it costs before touching it, and you decide whether to go ahead. Nothing is replaced without your say so.
What are your opening hours?
Monday to Sunday, 9am to 7pm. That covers both the services and our support team, so you can reach a real person any day of the week.
After the service, once you have tested the bike and you are happy with it. There is no deposit and nothing to pay upfront.
PayNow or bank transfer. We send the invoice after the service. There is no call out or transport fee, anywhere in Singapore.
SGD 59 at your door. We check and tune the five things that decide whether a bike is safe to ride: brakes, gears, tires, headset and saddle. Around 30 minutes. The full breakdown is on the pricing page.
SGD 89 at your door. Everything in the Essential service, plus the chain, cassette, chainring and derailleurs degreased, cleaned and relubricated. Around 45 minutes. Bottom bracket, headset and hub bearings are not serviced at the door.
SGD 129 at your door. Everything in the Advanced service, plus a full wash of the frame, fork, wheels, handlebar, saddle and brakes. Around 90 minutes. Bottom bracket, headset and hub bearings are not serviced at the door.
Is there a call out or transport fee?
No. The price of the service is the price you pay. We do not charge extra for coming to you, anywhere in Singapore.
Can you service more than one bike in the same visit?
Yes. Tell us how many bikes and what type they are when you book, so we send a hero with enough time and the right parts. Each bike is quoted separately.
Every hero is interviewed and assessed by our head mechanic for skill and experience. They then ride out on real jobs alongside an experienced hero, and only take their own bookings once they are signed off.
Test the bike before your hero leaves, that is the best moment to catch anything. If something is not right after the service, message us on WhatsApp and we come back to check it.
It is rare, but some jobs need a workbench or a part we do not carry. The hero tells you on the spot, and we either come back with the part or move the bike to Bike Hero Pro, our workshop service.
All our services are insured by QBE. Public liability covers damage we cause to your property while we are working at your place. Product liability covers damage caused by a fault in the work we carried out, or in a part we supplied and fitted. It does not cover normal wear and tear, parts that were already worn or damaged before we arrived, crashes and accidents, theft, or anything not caused by our work. If something does not feel right after a service, tell us and we come back to check the bike.
